Job Description

Inside Sales Associate

Spectra Gutter Systems is seeking a motivated and customer-focused Inside Sales Associate to support our growing operations in our Georgia, USA territory. In this role, you will serve as a key point of contact for customers by managing inbound and outbound sales activity, processing orders, providing product support, and helping drive overall business growth.

The ideal candidate is organized, responsive, and sales-oriented, with strong communication skills and the ability to build lasting customer relationships. This role works closely with customers, branch operations, and sales teams to ensure a high level of service and support throughout the sales process.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels
• Provide product recommendations and support based on customer needs
• Process customer orders accurately and efficiently
• Track orders and shipments while providing timely updates to customers
• Resolve customer questions and issues in a professional and timely manner
• Build and maintain strong relationships with new and existing customers
• Support outbound sales efforts and proactively identify opportunities for business growth
• Meet or exceed individual and team sales goals
• Collaborate with branch operations and sales teams to improve customer experience and internal processes
• Maintain accurate customer and sales records within company systems
• Assist with additional administrative or sales support duties as needed

Requirements

• Prior customer service, inside sales, sales support, or related experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer proficiency and ability to learn internal systems quickly
• Strong problem-solving skills and customer-focused mindset
• Ability to work independently while contributing to a team environment
• Experience in building materials, manufacturing, distribution, construction products, or related industries is a plus

Why Join Spectra Gutter Systems

• Competitive compensation and growth opportunities
• Stable, established company with a nationwide presence
• Collaborative and team-oriented work environment
• Opportunity to make a direct impact on customer relationships and branch success
• Career advancement opportunities within a growing organization
• Supportive leadership and hands-on training environment

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