Call Center Manager Job at AppleOne Employment Services, Denton, TX

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  • AppleOne Employment Services
  • Denton, TX

Job Description

Client Center Manager

We are searching for a results-driven leader to serve as the bedrock of our client’s international service operations at their Denton, TX headquarters. This onsite role requires a professional with a manufacturing background and the right mindset to lead a dynamic team, optimize global processes, and deliver excellence to key accounts. If you thrive in high-impact environments and are ready for a role that includes extensive travel and the chance to shape a world-class service strategy, this is your opportunity.

Core Responsibilities

  • Team Leadership: Mentor and develop a team consisting of direct reports and indirect reports, fostering a culture of accountability and growth.
  • Operational Oversight: Manage day-to-day call center and service operations, ensuring alignment between regional teams and corporate goals.
  • Data & Strategy: Establish, track, and report on critical KPIs. Utilize strong analytical skills to provide strategic insights to senior leadership.
  • Process Improvement: Identify root causes of service issues and lead cross-functional corrective actions with Sales, Supply Chain, and Finance.
  • Technology Management: Drive adoption and improvements of the telephone system platform and Salesforce CRM to streamline workflows.
  • Travel: This role requires extensive travel (approximately 40% monthly) to partner with various sites, customers, and internal stakeholders.

Requirements

  • Experience managing B2B and/or B2C customer relationships
  • Hands-on knowledge of supply chain processes and order management systems
  • Proficiency in Salesforce CRM and Microsoft Office Suite (Excel, Word, Outlook)
  • Strong data analysis and reporting capabilities
  • Experience: 5+ years of hands-on experience managing and leading a customer service team of 20+ staff.
  • Professional experience within a manufacturing environment is required.
  • Analytical Skills: Strong analytical and reporting capabilities are essential for managing service metrics and SOPs.
  • High School Diploma is the minimum requirement; a Bachelor’s degree is a plus.

Job Tags

Work at office

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