Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest. The Role: Call Center Manager | Fort Worth, TX As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data‑driven decisions. What You’ll Be Doing: Supervise and coach call center team to deliver top-tier patient service Improve call center metrics while ensuring quality patient interactions Monitor and analyze call center performance data to drive continuous improvement Create and maintain standard operating procedures for patient communication Lead training initiatives on healthcare regulations and company policies Collaborate with clinical teams to ensure seamless patient care coordination Manage schedules to ensure coverage across all time zones Handle escalated patient concerns with empathy and resolution focus Ensure HIPAA compliance and patient confidentiality in all interactions What You Need: 7+ years of call center management experience, healthcare setting strongly preferred Solid working knowledge of Workforce Management systems and practices Excellence in developing and motivating customer service teams Data‑driven approach to performance management and process improvement Track record of improving customer satisfaction metrics and team performance Crisis management experience and ability to handle sensitive situations Experience with healthcare scheduling systems and EMR platforms a plus Strong understanding of HIPAA regulations and healthcare compliance requirements Why You’ll Love Working at Serenity: Competitive pay based on experience Luxe‑level benefits: We cover 90% of medical, dental & vision 401(k) – because your future deserves self‑care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Employee Referral Program Opportunity for advancement and professional development Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long‑term success even when other treatments have failed. With evidence‑based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. #J-18808-Ljbffr Serenity Mental Health Centers
...the Pittsburgh area to complete a wide range of repair, maintenance, and light construction tasks. Required skills include: Plumbing Drywall Painting Electrical Carpentry What Youll Do: Perform general construction and handyman tasks such as repairs, installations, and...
...Administrative Assistant / Office Manager Confidential Search We are seeking a highly organized and proactive Administrative Assistant... ..., and visually appealing office environment Organize company events and foster a positive, team-oriented office culture...
...regularly. Busy warehouse hiring immediately for Full time dependable people for pulling orders and general WH duties. Competitive pay. Hours 8:30am-5:30pm, Monday through Friday. Starting pay $13.75an hour, $14.25 after 90 days depending on experience. Weekly...
...consultant for details. ~ Monday - Friday clinic and cardiac catheterization lab coverage ~16 - 20 patients per shift ~99-bed interventional cardiology department ~ STEMI certification required with 24/7/365 on-call coverage ~ Weekday call approximately 1 per week...
...their team. This opportunity allows aspiring stylists to develop their skills and gain essential salon experience through advanced paid training. Employees will enjoy a competitive base wage, benefits including student loan repayment, a 401(k) plan with matching, and...