Job Description
Who We Are
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral
and physical health solutions that connect individuals to the right care at the
right time—improving outcomes and overall well-being. Serving over 15 million
lives across the U.S. and Puerto Rico, our model combines clinical expertise,
compassionate care, and innovative technology to support healthier, more
fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization
committed to making a lasting impact. Whether through behavioral health
navigation, in-home medical care, or 24/7 crisis support, our work is rooted in
empathy, collaboration, and a shared passion for helping people thrive.
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Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both
personally and professionally. We offer a dynamic, mission-driven environment
where your work has real impact, your unique background and experience are
valued, and no two days are alike. If you’re passionate about meaningful work
and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package,
including:
* Annual compensation between $65,000-$75,000, PLUS an annual
performance-based, discretionary incentive.
* Compensation is dependent on non-discriminatory factors including but not
limited to an applicant's skills, education/degrees, certifications, prior
experience, market data, and other relevant factors.
- Comprehensive health benefit options: Medical, dental, and vision coverage
- 401(k) with competitive employer match
- Company-paid life and disability insurance
- Paid parental leave and wellbeing incentives
- Generous paid time off, including volunteer time
- Flexible spending accounts for healthcare and dependent care
- Professional development opportunities and tuition reimbursement
- Remote work flexibility (role-dependent)
- Opportunity for meaningful growth, both personally and professionally, where
your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral,
physical, and social health—one member at a time.
What You Will Do - Essential Functions
The Care Manager coordinates and oversees behavioral health services to ensure
members receive appropriate, high-quality care while promoting engagement,
continuity, and recovery. Acting as a central point of contact, the role
integrates care management, utilization management, and collaborative
partnerships to optimize outcomes, support self-management, and ensure
compliance with clinical, regulatory, and organizational standards.
- Comprehensive Care Management & Coordination
- Conduct holistic assessments, identify barriers, develop individualized
care plans, and adjust interventions to support recovery and
self-management across the continuum of care.
* Coordinate behavioral health services, care transitions, crisis prevention
plans, and aftercare by partnering with members, providers, and health plan
medical management teams.
- Member & Provider Engagement for Improved Outcomes
- Build trusting, collaborative relationships with members and providers
using motivational interviewing, education, and ongoing communication to
increase engagement and continuity of care.
* Serve as the single point of contact for members, facilitating information
exchange, discharge planning, and connection to behavioral health,
community, and support resources.
- Quality, Compliance & Clinical Excellence
- Ensure accurate, timely documentation and service authorization in
alignment with medical necessity criteria, regulatory requirements,
accreditation standards, and internal policies.
* Participate in audits, quality improvement initiatives, case presentations,
and ongoing professional development to support high-quality care delivery
and optimal resource utilization.
Who You Are
- Required Qualifications
- Current, unrestricted state license to independently practice as a Clinical
Social Worker, Marriage and Family Therapist, Professional Counselor,
Clinical Psychologist or Registered Nurse in the applicable state(s).
* 3-5 years of direct clinical care experience in facility-based and/or
outpatient behavioral health or substance use treatment settings
* Strong clinical judgment and case management skills, with the ability to
support members through complex care transitions.
* Excellent verbal and written communication skills, with a focus on empathy
and clarity.
* Proficiency in Microsoft Outlook and Word, with the ability to document in
real time while engaging with members.
- Ability to interpret and apply medical policy and clinical criteria.
- Ability to pass background check upon hire and throughout employment to
include criminal felony & misdemeanor search, SSN validation/trace search
(LEIE), education report (highest degree obtained), civil upper and lower
search, 7-year employment report, federal criminal search, statewide
criminal search, widescreen plus national criminal search, health care
sanctions-state med (SAM), national sex offender registry, prohibited
parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
- Living our Values
- Serving everyone with compassion and leading with empathy.
- Stepping up and creating value by taking charge and acting when there is an
opportunity.
* Adapting in a changing world by recognizing our responsibility to be agile
and respond quickly.
* Nurturing growth and belonging by respecting and celebrating everyone for
who they are.
- Competencies
- Self-motivated and the ability to assume a role in ensuring that all
objectives are met
* Ability to work independently to meet case load requirements and team
objectives/goals
* Proven interest in professional development through specialization,
certification, and/or advanced degree
* Maintains curiosity and an eagerness to explore new knowledge and try new
ideas and approaches to case management
* Professional demeanor in response to all situations regardless of the
nature or circumstances of the situation
- Working Conditions
- High-speed internet service (cable or fiber optic) with minimum download
Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100
milliseconds (must be installed before starting) required.
- Frequent use of computer and phone systems
- Must be able to constantly remain in a stationary, sitting position,
communicate and exchange information with others, inspect information,
perform repetitive motions with arms and fingers, interpret data, problem
solve, make decisions, organize and plan, and maintain a positive and
professional attitude in all situations.
* Work is performed from home with company-provided equipment. Sitting for
long periods of time is expected and use of fingers and hands for typing is
necessary.
- A quiet workspace with minimal background noise for calls.
- This role requires working from a fixed, designated workspace in your home
and does not allow flexibility in work locations even within the home.
* A hardwired internet connection is required along with ability to sit for
extended periods using company-issued wired headsets and desktop equipment
We encourage applicants from a variety of backgrounds and experiences to apply,
especially those who can demonstrate how their unique qualifications and skills
align with the requirements of this role and support our mission to improve
whole-person health.
This position will accept and review new applications and resumes no less than 5
business days after the original posting date and may remain open an extended
period of time with no set end date based on the level of interest.
Job Tags
Remote work, Work from home, Flexible hours