Job Description

Contact Center Database Curator

We are seeking a dedicated and skilled Contact Center Database Curator to join our dynamic team. This role is essential in providing exceptional customer support and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate will possess strong technical skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills that enhance our client services.

Duties:

• Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, or chat.
• Utilize strong communication skills to assist clients effectively while maintaining professionalism and courtesy.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction with services provided.
• Perform data entry tasks accurately to maintain up-to-date customer records and documentation.
• Collaborate with team members to enhance the overall customer experience and improve service delivery.
• Analyze customer feedback and data to identify trends and recommend improvements in processes.
• Handle cash transactions with precision, ensuring compliance with company policies regarding cash handling.
• Demonstrate proficiency in Microsoft Office applications to create reports and manage information efficiently.

Requirements:

• Proven experience in a call center or similar customer support role
• Bilingual or multilingual preferred, with strong English communication skills
• Excellent phone etiquette and written/verbal communication skills
• Strong analytical skills to assess situations and provide effective solutions
• Proficient in Microsoft Office and comfortable with data entry systems
• Ability to multitask efficiently while maintaining high attention to detail
• Previous sales experience is a plus for understanding client needs

Job Type: Full-time

Work Location: In person

Benefits: Dental insurance, Health insurance, Paid time off, Vision insurance

Atwork Personnel is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. Atwork Personnel is dedicated to ensuring equal access to opportunities and a respectful workplace for everyone.

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