Customer Service Representative Job at ROCS, Rockville, MD

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  • ROCS
  • Rockville, MD

Job Description

Job Description

Job Description

Why You Want to Work Here:

Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.

  • Provide friendly, solutions-focused assistance to ensure customer satisfaction.

  • Troubleshoot and resolve issues related to orders and returns using internal systems.

  • Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.

  • Accurately document customer interactions in CRM or ticketing systems.

  • Maintain a strong understanding of company products, policies, and procedures.

Requirements:
  • Ability to stay calm and organized in a fast-moving, high-volume environment.

  • Strong multitasking, problem-solving, and time management skills.

  • Clear and professional communication skills—both written and verbal.

  • Self-starter who is comfortable learning new systems and working independently or as part of a team.

  • Positive attitude with a willingness to take initiative and help wherever needed.

Preferred Qualifications:
  • 1–2+ years of experience in customer service, retail, or a client-facing support role.

  • Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).

  • Background in e-commerce, retail operations, or order fulfillment support.

Fulltime, Onsite

$20/hr

Job Tags

Full time, Work at office

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