Job Description

Job Opportunity For Military Affiliated Candidates

Our organization collaborates with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

The Customer Service Supervisor provides advanced support, coordination, and leadership within the Customer Service team. Acting as a liaison between representatives and management, this position ensures operational consistency, accuracy, and service excellence. The Supervisor oversees daily order management activities, supports process adherence, and drives continuous improvement efforts. This role requires expert knowledge of systems and workflows, strong communication skills, and the ability to mentor others while maintaining high customer satisfaction.

Knowledge, Skills & Abilities:

• Deep knowledge of ERP systems (JDE) and supporting tools (Salesforce, CommerceHub, Shopify, Zendesk, Customer Portals, EDI).
• Proven leadership, coaching, and mentoring capabilities.
• Excellent organizational and time management skills.
• Strong verbal and written communication, with the ability to present information effectively across teams.
• Demonstrated initiative in identifying and implementing process improvements.
• High degree of accountability, professionalism, and customer focus.
• Ability to balance team management with hands-on problem resolution.

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