Dispatcher for a Home Services Company in the US (Home Based Full Time) Job at Virtual Coworker, Miami, FL

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  • Virtual Coworker
  • Miami, FL

Job Description

Job Title

This U.S.-based home services company, headquartered in Miami, Florida, provides nationwide support, offering HVAC, dryer vent cleaning, chimney services, and kitchen remodeling. The team ensures fast, reliable service through inbound call handling, job dispatch, back-office support, and lead generation, with a strong focus on customer service, quick response times, and efficient coordination between customers and technicians.

Job Description

Answer inbound calls regarding their services (HVAC, dryer, chimney, remodeling)

Handle customer inquiries with clear English

Dispatch jobs to technicians

Log all calls and jobs into Google Sheets

Follow up with customers if needed

Basic lead intake (collect name, service needed, location)

Support other back-office tasks as needed

Must Haves

This role is only open to Filipinos permanently residing in the Philippines

Strong English communication

Customer service experience (call handling)

Ability to multitask (calls + dispatch + logging)

Reliability and punctuality (coverage is critical)

Comfortable using Google Sheets

Good attitude and problem-solving skills

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

Perfectly working headset and webcam

Stable internet connection of at least 25 Mbps ~ 50 Mbps

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

Quiet room with no distractions or background noises

A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Virtual Coworker

Job Tags

Full time, Work from home, Home office, Shift work

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