Job Description
Please note this role will require some on-site field work in the DFW metro area
- Do you want to be a part of building a growing team?
- Do you enjoy leveraging technology to solve business issues?
- Do you collaborate well with both humans and machines?
- If so, TeamLogic IT wants to talk to you!
- We are a Managed Service Provider building a team in the Dallas area to
provide comprehensive IT services to small and medium-sized businesses. In
this role, you will be an IT Technician responsible for managing our clients'
IT environments.
We have:
- Competitive wages, benefits, paid time off, and 401k.
- Challenging work with an interesting variety of projects.
- Ongoing training and development to keep your skills sharp and current.
- Opportunities to advance in your career and become a company leader.
- Flexible environment where you work 1 day per week in our office and home
office if a client onsite is not needed.
* Proven history of organizational success and a large network of technical
support for you.
Company Overview
If you have a background and skill set in IT and a determined mindset to
overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team
exhibits a deep-seated need to expand boundaries, flex know-how, and resolve
challenges with smart solutions. That’s a good thing, since technology is always
advancing, creating a fast-paced, dynamic environment. When you work for a local
office, you’re part of a bigger entity that fosters team collaboration among
hundreds of technicians across North America.
Summary
The IT Technician’s role is to ensure system operation and functionality so that
end users can accomplish business tasks. The objective of the IT Technician will
be to respond to support requests in a timely manner, serve as the initial point
of contact for all IT support-related tickets, and ensure end-user satisfaction,
among other technical duties.
IT Technicians are expected to demonstrate strong interpersonal skills as they
interact daily with colleagues from various departments and executive levels, as
well as customers.
IT Technician Responsibilities:
* Provide first contact support of incoming requests to the service desk via
telephone, web portal, and email to ensure courteous, timely, and effective
resolution of end-user issues.
* Prioritize incidents and service requests according to defined processes to
meet defined SLAs.
* Use remote tools and diagnostic utilities to aid in resolving support
requests.
* Perform hands-on fixes at the desktop level when remote tools are not
appropriate, including hardware repairs, delivery of peripherals, or other
fixes as determined.
* Installing and configuring hardware and software components throughout
various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
IT Technician I Requirements:
* College diploma or university degree in the field of Computer Science and/or
5 to 10 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop operating systems, including Windows 10, 11, and Mac
OS.
- Experience managing servers, including Hyper-V and VMware, is a plus.
- Active Directory knowledge is a plus
- RMM (Kaseya, Ninja, ConnectWise) and Autotask PSA Experience a plus
- Valid Driver's License and ability to drive to customer locations when
required.
Flexible work from home options available.
Compensation: $45,000.00 - $60,000.00 per year
OUR GROWTH ISN’T MEASURED IN NUMBERS, IT’S AN INVESTMENT IN ALIGNING WITH THE
BEST TALENT.
If you have a background and skillset for IT and a determined mindset to
overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team
exhibits a deep-seated need to expand boundaries, flex know-how and resolve
challenges with smart solutions. That’s a good thing since technology is always
advancing, creating an environment that’s fast-paced and dynamic. When you work
for a local office, you’re part of a bigger entity that fosters team
collaboration among hundreds of technicians across North America.
WE’RE COMMITTED TO A PEOPLE FIRST CULTURE
Our philosophy is to support small- and medium-sized businesses across the
country so they perform better, grow faster and achieve more. As a result, we
are constantly providing our teams with the highest level of support, training
and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your
application will go directly to the franchisee, and all hiring decisions will be
made by the management of this franchisee. All inquiries about employment at
this franchisee should be made directly to the franchise location, and not to
TeamLogic IT Corporate.
Job Tags
Work experience placement, Work at office, Local area, Remote work, Home office, Flexible hours, 1 day per week