Pittsburgh, Pennsylvania, United States On-site
SPS Global is seeking a detail-oriented and service-focused Scanning Operator to support on-site business operations in Lake Mary, Florida. This role plays a key part in mail processing, document handling, business service center operations, and office support services while maintaining a professional and customer-first environment.
The ideal candidate thrives in a structured setting, demonstrates strong operational accuracy, and consistently delivers exceptional service to both client and SPS employees.
The Scanning Operator provides comprehensive office and mail services, supporting inbound and outbound mail processing, shipping and receiving, document handling, business service center operations, and supply management.
This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Receive inbound mail and packages; sort and accurately input items into chain-of-custody software
Manage outgoing mail and package transactions
Perform shipping and receiving duties for materials and supplies
Notify employees upon receipt of inbound deliveries
Distribute mail and packages to company personnel
Serve as point of contact for mail and package inquiries
Perform daily key operations of multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
Assist with copy/print orders and monitor equipment for satisfactory performance
Submit work orders for service requests
Maintain the Business Service Center area in a neat and orderly manner
Monitor, replenish, and order office supplies (pens, paper, toner, etc.)
Service and restock pantry, barista, conference, kitchen, and meeting areas
Perform meeting room and conference room setups
Assist with building occupant moves within assigned facilities
Perform light maintenance and cleaning duties as assigned
Deliver 5-star customer service across all forms of communication
Build professional relationships with customers and internal teams
Maintain professionalism and composure when handling sensitive matters
Provide reception/concierge (front-of-office) coverage as needed
Train backup personnel and provide guidance on policies and procedures
Proactively seek additional work during downtime
High School Diploma or equivalent
Ability to work assigned hours as determined by manager
Strong verbal and written communication skills
Excellent organizational and time management skills
Ability to multitask and work independently
Basic computer proficiency and ability to learn required systems
Professional appearance and adherence to company policies
1+ years of related work experience
Working knowledge of multifunction device (MFD) equipment
Experience with shipping and receiving procedures
Ability to validate packing slips and ensure material accuracy
Strong customer service orientation
Attention to detail and operational accuracy
Organizational and multitasking capability
Independent and accountable work style
Problem-solving ability
Professional demeanor and reliability
Ability to lift or move 40 lbs. or greater frequently
Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
Ability to walk, bend, kneel, stand, and/or sit for extended periods
Manual dexterity for operating office machinery
Travel: None or negligible
Career Growth: Opportunities to expand operational skills across mail, scanning, and office services.
Learning & Development: A culture that supports continuous learning and professional growth.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
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