Senior Business Systems Analyst Job at Mason Frank International, Boston, MA

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  • Mason Frank International
  • Boston, MA

Job Description

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation — owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:

  • Has owned a support tech stack end-to-end — Zendesk, Salesforce Service Cloud, or similar
  • Actually builds things — automations, workflows, configurations
  • Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
  • Is already using AI tools to make their work faster and better
  • Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Job Tags

Work at office

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