Senior Zendesk Architect / Senior Systems Lead Job at Astir IT Solutions, Inc., Austin, TX

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  • Astir IT Solutions, Inc.
  • Austin, TX

Job Description

My name is Sai, and I’m an Account Manager with Astir IT Solutions . We are currently working with our client on a senior-level opportunity for Senior Zendesk Architect / Senior Systems Lead (Zendesk) at Austin, TX (Hybrid) .

Based on your background, I believe this role could be a strong fit.

Job Title: Senior Zendesk Architect / Senior Systems Lead (Zendesk)

Location: Austin, TX (Hybrid)

Experience: 7+ years

Position type: Contract W2/C2C

Visa: USC/GC

Qualifications

  • 7+ years of hands-on Zendesk experience (Support required; Guide, Explore, Talk, and Messaging strongly preferred)
  • Proven experience architecting and scaling Zendesk in a SaaS environment
  • Experience with integrated payments, fintech, or billing/support workflows is a strong plus
  • Experience leading projects or managing people (directly or indirectly) preferred

Technical Skills

  • Expert level understanding of Zendesk APIs, apps, and integration patterns
  • Experience with system integrations (REST APIs, webhooks, middleware tools like Zapier, etc.)
  • Experience with AI/automation tools within Zendesk (bots, macros, triage automation)
  • Familiarity with data/reporting tools and building operational dashboards
  • Comfort working with engineering teams on technical implementations
  • Leadership & Communication
  • Ability to operate at both strategic and hands-on levels
  • Strong stakeholder management and cross-functional collaboration skills
  • Experience driving system governance and best practices

Nice to Have

  • Zendesk certifications (e.g., Zendesk Administrator, Support, or Architect certifications)
  • Experience in multi-brand Zendesk environments
  • Background in CX operations or support leadership

If you are currently open to new opportunities, I would appreciate the chance to connect and discuss this role in more detail. Please let me know a convenient time for a quick call, or feel free to share your updated resume.

Looking forward to hearing from you.

Thanks & Regards.

Sai

Sr. Account Manager

Astir IT Solutions, Inc.

Email ID: sair@astirit.com , Contact: 732-694-6000 * 795

Job Tags

Contract work

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