Job Description
Target Optical - Manager - Store Systems At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.
Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.
Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Manager- Store Systems for the RLB is responsible for the support and sustainment of the Brand’s complex and diverse store systems. They will provide operational support on the current customer transaction projects as well as pro-actively work toward future needs. They will identify and recommend improvements in operational efficiencies, processes and productivity based on their experience and strategic analysis.
MAJOR DUTIES AND RESPONSIBILITIES
Drive operationalizing and standardizing with existing and new store systems to ensure consistent, repeatable deployment plans and heightened Field execution
Maintain effective relationships with store, field associates, brand partners and vendors as needed to ensure proper representation of in-store experience
With IT and Category, serve as Operations liaison for POS & SME for store systems management including issue resolution, user acceptance testing and release management
With Customer Care, serve as SME to ensure Order Tracker system functional requirements, deployment and sustainment plan meet Field and Brand needs
With EyeMed, serve as SME to ensure current Exclaim and future eyeTransform system functional requirements, deployment and sustainment plan meet Field and Brand needs
Support the functional development of the customer transaction processes across store systems, inclusive of features, capabilities, and new functionality
Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to provide recommendations for future enhancements or address current issues.
Develop tools and programs to ensure field usability, adoption and performance for all system related projects based on CSC and field recommendation
Track project status against key milestones and evaluate ability to achieve timeline
Coordinate issue resolution meetings between user group and technical team
Align all system release and deployment timing with Senior Operations Leaders
Provides communication content for all projects and initiatives to the Communication Team
Provide stores business enabling support and services, upholding our Service Level Agreement.
Work autonomously; demonstrate initiative and sense of urgency
Respond resourcefully to change; know when to call upon others for different perspective
Show consistency among principles, values and behavior.
SPECIFICATIONS
Strong Leadership and analytical Skills
Clear communication, both written and verbal
Ability to balance multiple projects simultaneously
Ability to keep sensitive business/personnel information confidential
Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
Proficiency of Windows software
Must have ability to travel 25 – 50% of the time (depending on project)
BASIC QUALIFICATIONS
Bachelor’s Degree or equivalent experience
5+ years project management experience or equivalent
3+ years in highly technical discipline and/or specialty retail
PREFERRED QUALIFICATIONS
3+ years operations experience
Experience with cross functional teams
Knowledge of Industry trends
Pay Range: -141,421.00
This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com .
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Job Tags
Minimum wage, Local area