Job Description

Job Description

Job Description

Description:

Join Our Team as a Warehouse/Driver II at Johnstone Supply - The Founder's Group!

ABOUT US –

**Competitive Pay ** Work/Life-Balance ** Winning Team**

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable!

IDEAL CANDIDATE PROFILE –

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include:

1. Be a Great Teammate
2. Be Accountable
3. Have a Plan
4. Solve Problems
5. Have a Winning Attitude
6. Put Yourself in the Customer’s Shoes
7. Develop Yourself
8. Have Fun
9. Lead People – Manage Processes

WORK SCHEDULE –

Monday – Friday, 40 hours per week between the business hours of 7 am – 5 pm.

JOB SCOPE SUMMARY –

Under the general supervision of the Branch Manager, the Warehouse\Driver II role ensures accurate and professional execution of deliveries while supporting essential warehouse operations. Responsibilities include unloading inbound materials, receiving and staging shipments, maintaining warehouse organization, and operating forklifts or other material-handling equipment as needed. The Warehouse\Driver II contributes to operational excellence through reliable, accurate delivery performance, exceptional customer service and consistent support of warehouse functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

Delivery Driving & Customer Service:

• Operates company vehicles in full compliance with all safety and fleet program guidelines and traffic laws; maintains a professional appearance and represents the Johnstone brand positively while on the road and during all customer interactions and deliveries.
• Flexibility to fluctuate between performing all warehouse responsibilities and supporting delivery driving duties as needed to meet operational demands.
• Operate company vehicles to deliver products to customers with and other facilities in a timely, professional manner.
• Operates company vehicles in full compliance with all safety and fleet program guidelines and traffic laws; maintains a professional appearance and represents the Johnstone brand positively while on the road and during all customer interactions and deliveries.
• Verify delivery documentation, load accuracy, and ensure secure transport of goods.
• Provide exceptional customer service during deliveries, including handling returns or exchanges as needed.
• Adhere to all traffic laws, DOT regulations, and company safety standards.
• Perform pre-trip and post-trip vehicle inspections, report maintenance issues promptly.
• Assist with counter/phone sales and call customers regarding back orders when necessary.

Warehouse Operations:

• Assist with receiving, unloading, and inspecting incoming shipments.
• Pick, pack, and stage orders accurately for delivery or customer pickup.
• Maintain organized inventory and ensure proper storage of materials.
• Schedule and coordinate inbound freight when necessary.
• Use RF scan gun to manage inventory and track inbound/outbound freight.
• Label new inventory and follow proper put-away procedures.
• Put away stock according to agreed standards and procedures.
• Replenish from overstock areas and rotate stock when appropriate.
• Update bin locations as needed.
• Complete paperwork and filing for freight claims and daily receiving maintenance.
• Assist with replenishing, order pulling, shipping, and showroom stocking.
• Maintain cleanliness and organization of designated warehouse areas daily.
• Communicate with Warehouse Supervisor and/or Branch Manager to ensure coverage of all warehouse areas.
• Receive and process daily rush orders and weekly corporate/Tigard orders.
• Pull will-call orders for customer pickup and check staging of orders.
• Process ship-outs, warranty returns, and ensure proper documentation.
• Prepare returns for shipment to Tigard branch or vendor direct.
• Order and return compressed gas tanks as needed.
• Recycle cardboard and empty branch garbage twice weekly.
• Operate forklifts, pallet jacks, and other material-handling equipment safely.
• Support cycle counts and inventory audits as required.

General Duties:

• Attend ongoing training classes and assist with special projects as assigned.
• Maintain a clean and safe work environment in both warehouse and vehicle.
• Collaborate with team members to meet daily operational goals.
• Follow all company policies, safety guidelines, and standard operating procedures.

QUALIFICATIONS AND EXPERIENCE –

• High school diploma or GED.
• Valid driver’s license with a clean driving record; ability to cross state lines for deliveries.
• Minimum 3–5 plus years of delivery driving experience, preferably in a warehouse/distribution setting.
• Box truck driving experience.
• 1–3 years of warehouse experience, including shipping/receiving and material handling.
• Forklift experience preferred.
• Ability to lift and move up to 70 pounds regularly.
• Strong attention to detail and time management skills.
• Attention to detail, and high accuracy.
• Ability to organize, prioritize, and handle multiple tasks in a fast-paced environment.
• Excellent communication and customer service abilities.
• HVAC/R experience a plus.
• Customer service/sales experience.
• Strong technology skills; ability to use RF scanners and basic computer systems.
• Ability to type 30–50 wpm, operate office equipment, and use 10-key/calculator.

KEY COMPETENCIES:

Customer Satisfaction: Collecting and analyzing data to measure fulfillment of customer expectations.

Attention to Detail: Executing and completing a task with a high level of accuracy.

Order Processing: Identifying, sorting, picking, packaging, and delivering items after the customer has placed the order.

Time Management: Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.

Warehouse Operations: Ability to efficiently manage inventory, ensure accurate order fulfillment, maintain safety standards, and optimize workflow within a warehouse environment

CORE VALUE (CASA-C)

C –Customer Focused

A – Accountable

S – Solution Minded

A – Always Learning

C – Collaboration

OTHER DETAILS –

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.
• Delivery Driver Positions only: Johnstone Supply – The Founders Group requires DOT certification for all Delivery Driver new hires.

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