Support | AlphaTech Computer Institute

🎧 AlphaTech Support Center

We’re here to help you succeed — fast, friendly & professional support

      💡 Need Help? Our dedicated support team is ready to assist you with academic,
      technical, and administrative matters. Your success is our priority!
    

✨ How We Can Support You

📚 Academic Support

Course registration, class schedules, attendance, and academic records.

💻 Technical Support

Student portal, e-learning access, passwords, and system troubleshooting.

💳 Finance & Payments

Fees, receipts, balances, and payment-related inquiries.

🎓 Certificates & Results

Certificates, transcripts, and completion confirmation.

🛠️ IT Lab Assistance

Computer lab usage, software issues, and equipment support.

🗣️ Complaints & Feedback

Share concerns, suggestions, and feedback for continuous improvement.

📞 Support Channels

📱 Phone: +260 974 041 810 0r +260 953 272 266Fast
📧 Email: studentsupport@alphatech-institute.com 24/7

💬 WhatsApp: +260 974 041 810 Popular
🏫 Office Visit: Campus Support Desk

⏰ Support Hours

🗓️ Monday – Friday: 08:00 – 17:00

🗓️ Saturday: 09:00 – 13:00

🗓️ Sunday & Public Holidays: Closed

📝 Online Support & Tickets

Submit your request via the student portal or email. Please include:

Full Name
Student ID
Course Name
Clear description of the issue

⚡ Response Time

      We aim to respond within 24–48 business hours.
      Urgent academic or system issues are prioritized.
    

⬆️ Complaints & Escalation

If your issue is not resolved satisfactorily, you may request escalation to the Academic Office or Management. We value fairness, transparency, and respect.

🤝 Student Responsibilities

Provide accurate and complete information
Use official support channels
Respect support staff and institute policies
Protect your login credentials

📍 Contact Information

AlphaTech Computer Institute
📌 Address: salvation army house 14 next to lottie house
📞 Phone: +260 974 041 810 0r +260 953 272 266
📧 Email: studentsupport@alphatech-institute.com