Job Description

Customer Service

Salary Range: $19.23 - $21.65 Hourly

Position Type: Full Time

Job Responsibilities:

• Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner
• Provide product and service information, resolve issues, and ensure customer satisfaction
• Document customer interactions and maintain detailed records using our process
• Escalate complex or unresolved issues to senior team members or other departments as needed
• Stay informed on product updates, policies, and procedures
• Meet performance metrics including response time, resolution time, and customer satisfaction ratings
• Collaborate with team members to share insights and improve processes

Qualifications & Skills (Required):

• Excellent written and verbal communication skills
• Strong problem-solving abilities and a calm, empathetic demeanor
• Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.)
• Ability to multitask and manage time effectively in a fast-paced environment

Education and Experience Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree a plus
• At least 1 year in a customer-facing position (i.e. sales, customer service, retail)

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