Customer Service Job at RugPadUSA, Suffield, CT

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  • RugPadUSA
  • Suffield, CT

Job Description

Customer Service

Salary Range: $19.23 - $21.65 Hourly

Position Type: Full Time

Job Responsibilities:

  • Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner
  • Provide product and service information, resolve issues, and ensure customer satisfaction
  • Document customer interactions and maintain detailed records using our process
  • Escalate complex or unresolved issues to senior team members or other departments as needed
  • Stay informed on product updates, policies, and procedures
  • Meet performance metrics including response time, resolution time, and customer satisfaction ratings
  • Collaborate with team members to share insights and improve processes

Qualifications & Skills (Required):

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and a calm, empathetic demeanor
  • Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.)
  • Ability to multitask and manage time effectively in a fast-paced environment

Education and Experience Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree a plus
  • At least 1 year in a customer-facing position (i.e. sales, customer service, retail)
RugPadUSA

Job Tags

Hourly pay, Full time

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